Terms of service

In short

• What you are buying: software that tracks your company's statutory deadlines and reminds you before they fall due. The calendar is free for one company; paid modules are priced per company.
• What we do with your data: use it to run the service, keep it confidential, and never sell it. The privacy notice has the detail.
• What stays yours: responsibility for every filing and every obligation. Dulycore helps you meet them; it does not take them on.

1. Who these terms are between

These terms are between Xpectrum Ltd, trading as Dulycore ("Dulycore", "we"), a company registered in England and Wales with company number [company number] and its registered office at [registered office address], and the business on whose behalf an account is created ("you").

Dulycore is sold to businesses only. By accepting these terms you confirm that you are acting for a business, not as a consumer, and that you are authorised to accept them on its behalf.

2. What the service is

Dulycore is software. It works out the statutory deadlines that apply to your company from public records and the answers you give us, tracks where you are with each one, and reminds you before they fall due. Where a module offers it and you turn it on, it can also prepare a filing and send it once a named person on your account has confirmed it.

It is not legal, tax or accounting advice. Nothing the service shows you is a substitute for advice on your own circumstances. Every date is shown with the source it comes from and when that source was last checked, so you can judge it for yourself.

3. What stays your responsibility

Dulycore tracks deadlines and sends reminders. It is not legal, tax or accounting advice. Your company remains responsible for the accuracy and timeliness of every filing and every obligation, whether or not a reminder was sent or received.

A reminder is a courtesy, not a guarantee. Email can be delayed, filtered or lost, and a public record we read can be wrong or out of date. Nothing is submitted to any regulator without a named person on your account reviewing and confirming it, and that confirmation is yours: you are responsible for the accuracy of what you confirm.

4. The free calendar

The compliance calendar is free for one company per account. It is not a trial and it does not expire. We may change what the free tier includes on reasonable notice.

5. Paid modules and prices

Paid modules, and each additional company on an account, are charged per company at the prices on the pricing page, which exclude VAT. You can pay monthly or annually, in advance. Subscriptions renew automatically at the end of each period until cancelled. If a price changes, the new price applies from your next renewal, and we tell you at least 30 days before.

6. Cancelling, and refunds

You can cancel a subscription at any time by writing to hello@dulycore.com, or from your account's billing settings where they are available. Cancellation takes effect at the end of the period you have already paid for, and the service carries on until then.

Because Dulycore is sold to businesses, the cooling-off period that applies to consumer purchases does not apply. We do not refund the unused part of a monthly or annual period when you cancel. If we charge you in error, we refund the error. If we withdraw the service (section 11), we refund the unused part of any period you have paid for.

7. Your data, and confidentiality

Your data stays yours. You give us the permission we need to use it to provide the service, and no more. We keep it confidential, use it only to run and improve the service, and never sell it. We may use aggregated information that identifies no customer or person to understand how the service is used. How we handle personal data is set out in the privacy notice.

If you give us personal data about other people (a colleague you invite, for example), you confirm you are entitled to share it with us for this purpose.

8. Acceptable use

You must not use Dulycore to break the law, to hold material you have no right to hold, to probe, overload or disrupt the service, or to resell it without our written agreement. We may suspend an account used in breach of this section.

9. Availability

We work to keep the service available and your data safe, but we cannot promise it will be uninterrupted or error-free. We may change or improve how it works; we will not remove a paid feature you rely on during a period you have paid for without telling you first.

10. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Subject to that: the service tracks your obligations but does not assume them, so we are not liable for penalties, fines, interest or losses that arise because a filing or obligation was missed, late or wrong; we are not liable for indirect or consequential loss, or for loss of profit, revenue or goodwill; and our total liability to you in any 12-month period is limited to the fees you paid us in that period, or [liability cap for free-tier accounts] if you use only the free calendar.

11. Ending the agreement

You can close your account at any time. We can suspend or close an account for a serious breach of these terms, and we can withdraw the service altogether on at least 90 days' notice. Before you close your account you can export your data from your account settings. After closure we delete it as the privacy notice describes.

12. Changes to these terms

When these terms change, the version line at the top of this page changes with them. We tell account holders about material changes by email at least 30 days before they take effect, and we ask you to accept the new version before you carry on using the service.

13. General

These terms are the whole agreement between us about the service. If any part of them cannot be enforced, the rest still applies. They are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.